FAQs

Leadtimes

Our rugs are sewn by hand and made to order with a typical leadtime of 3-6 weeks.  We’ll send you an email to confirm your order and again when your order ships. If you have any questions on your order status feel free to reach out to us at support@cicilhome.com

Rug Pads

Rug pads are strongly recommended to avoid slips and prevent excess wear. We recommend natural rubber pads, available online or at your local hardware store. Rug pads can be cut to fit any of our unique rug shapes. Simply lay the rug pad under your rug and trace the shape with a marker (preferably a washable marker). Then, cut slightly inside of the shape you've drawn. Trim as needed. 

Care & Repair

CICIL rugs are designed to last a lifetime -- and it takes a little care to get through an entire life!
Our rugs can be spot cleaned, steam cleaned, or turned over in a pinch— braided rugs are reversible! It’s best to use a mild detergent (ideally wool detergent) diluted with water to spot clean stains. To evenly distribute wear and extend its lifetime, the rug should be turned over periodically. Any small loose threads that appear on the surface should be clipped rather than pulled out. 
In the (unlikely) event that any holes form or braids unravel, please contact us and we can provide a repair kit with matching thread or work with you on an alternative solution. Please reach out to us at support@cicilhome.com with any questions!

Custom Orders

Custom dimensions and shapes are available to fit your needs. We’d love to hear what you have in mind! Please reach out to us at support@cicilhome.com to discuss.

Natural Variation & Natural Stuff

Because our fibers are undyed, there can be a little variation in color from lot to lot of yarn. You may notice darker or lighter fibers mixed in as well. We think this is part of what makes these pieces so beautiful! 
Occasionally you may also see small pieces of vegetable matter mixed into the yarn. Because our wool takes the shortest possible journey from the farm to your home and is quite minimally processed, sometimes these little remnants of nature remain. These should naturally be removed with vacuuming and use, however if they are bothersome they can be carefully pulled out and shouldn’t damage the rug.  

Dimensions

Our rugs are made by hand. Due to this, the dimensions can shift slightly -- typically within +/- 3% of the stated rug size. As always, if something seems way off, please don't hesitate to reach out!