FAQs
Leadtimes
Our rugs are sewn by hand and made to order with a typical leadtime of 3-6 weeks. We’ll send you an email to confirm your order and again when your order ships. If you have any questions on your order status feel free to reach out to us at support@cicilhome.com
Rug Pads
Rug pads are strongly recommended to avoid slips and prevent excess wear. We recommend natural rubber pads, available online or at your local hardware store. Rug pads can be cut to fit any of our unique rug shapes. Simply lay the rug pad under your rug and trace the shape with a marker (preferably a washable marker). Then, cut slightly inside of the shape you've drawn. Trim as needed.
Care & Maintenance
Liquid Spills
Fold an absorbent towel into multiple layers and press it on top of the spilled liquid. Let the towel sit on top of the spill for about 10 minutes to allow the liquid to wick into the towel. Once all excess liquid is removed, dilute about 1 teaspoon of laundry detergent (or dish soap) with 4 cups of warm water. Apply the solution to the rug with a cloth and scrub. Please do not use a brush to clean stains.
Dry Grit
Sand, grit, dust, clothing fibers, skin flakes are examples of dry particle soils. Most of these will be removed with regular vacuuming. For those that remain deep within the fibers, vacuum the front of the rug, then turn it over and vacuum the reverse side. You may find some dirt loosens from flipping the rug. Repeat if necessary.
Vacuuming
To ensure the longevity of your CICIL rug, please vacuum it regularly. We do not recommend using a rotating or brush head vacuum cleaners on our rugs if possible.
Rotation
CICIL rugs are two-sided and can be flipped over after years of use. Rotate the rug periodically to ensure even wear and minimize natural fading that can occur from sunlight.
Professional Cleaning
If needed, CICIL Rugs can be professionally cleaned. We suggest requesting natural, wool cleaning products only. Do not use hot water - use cool or lukewarm water only.
In the (unlikely) event that any holes form or braids unravel, please contact us and we can provide a repair kit with matching thread or work with you on an alternative solution. Please reach out to us at support@cicilhome.com with any questions!
Custom Orders
Custom dimensions and shapes are available to fit your needs. We would love to hear what you have in mind! Please reach out to us at support@cicilhome.com to discuss.
Natural Variation & Natural Stuff
Because our fibers are undyed, there can be a little variation in color from lot to lot of yarn. You may notice darker or lighter fibers mixed in as well. We think this is part of what makes these pieces so beautiful!
Occasionally you may also see small pieces of vegetable matter mixed into the yarn. Because our wool takes the shortest possible journey from the farm to your home and is quite minimally processed, sometimes these little remnants of nature remain. These should naturally be removed with vacuuming and use, however if they are bothersome they can be carefully pulled out and shouldn’t damage the rug.
Dimensions
Our rugs are made by hand. Due to this, the dimensions can shift slightly -- typically within +/- 3% of the stated rug size. As always, if something seems way off, please don't hesitate to reach out!